Maintenance

In addition to Technical Support services, the IT system operation also requires the services of monitoring and maintenance, troubleshooting and prevention, which results in higher system reliability.

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Technical Support

In the present day working environment business processes depend on IT system stability and reliability and do not allow any business downtime or production or service downtime. Thus it is required to facilitate prompt diagnostic and problem resolution methodology (as soon as possible) for network equipment and services to provide proper IT system operation. The Technical Support Department is the first to be contacted for troubleshooting. This Department takes efforts to detect the problem as soon as possible, to suggest its resolution and verify if the reported problem has eventually been resolved.